FAQs
Where do I go to start or stop water service?
Starting Water Services
Vallejo residents can sign-up for water services by visiting the City of Vallejo Commercial Services Division located inside of City Hall. Please note, copies of your rental agreement or ownership/escrow documents may be required to be submitted with your application. Please provide at least two business days notice to begin your water service, so that you will receive water service on the day you request. If same day service is needed, customers must notify the City before 5:00 p.m. and must pay an additional Water Turn On fee of $144.00. The fee must paid before 5:00 p.m. before same day service can be provided.
Start Water Service Form (This file must be downloaded and opened with Adobe Reader.)
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Discontinue Water Services
It is a customer’s responsibility to notify the City when they move or wish to make any changes to their water service account. The water meter will be read within 1 business day of the requested closing date or receipt of the request, whichever is later. The closing date and the closing bill will be prorated for the prior month's service. Requests to discontinue utility services should be made in person to the Commercial Services Division at (707) 648-4345.
Stop Water Services Form (This file must be downloaded and opened with Adobe Reader.)
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For More Information
Please feel free to contact us at any time.
City of Vallejo
Commercial Services Division
555 Santa Clara Street, 1st Floor
Vallejo, CA 94590
Phone (707) 648-4345
Fax (707) 638-3520
vallejowaterbilling@cityofvallejo.net
Business hours are Monday – Friday, 8:30 am - 5:15 pm.
COVID-19 Office Hours Update:
The City Hall 2nd Floor Main Entrance will be open to assist customers from Monday through Thursday 10:00 a.m. to 2:00 p.m. until further notice.
***FACE COVERING REQUIRED***
For the safety of you and others, a face-covering IS REQUIRED at all times while inside City Hall. The City of Vallejo does not provide face coverings.
Thank you for being our customer and we ask for flexibility and patience during this time.
How do I get a building permit?
To learn more about the Building permit process detailed instructions and further detail can be found on the Building Permit Process webpage on the City's website.
Where do I report abandoned vehicles?
The Vallejo Police Department is working to address the issue of abandoned vehicles in our city, which contribute to blight and are the subject of concern for many of our community members. We appreciate your partnership in reporting these vehicles. You can report abandoned vehicles online by visiting the VPD Abandoned Vehicle webpage or by phone at (707) 648-4682.
How do I report illegal dumping?
If you see someone actively dumping trash/debris anywhere…
Call the police department immediately at 9-1-1 or (707) 648-0445 or e-mail IllegalDumping@cityofvallejo.net. Ensure you get a good description of the person dumping, the vehicle that they were driving, and if possible, the vehicle license plate number. Please try and take videos and photos of the dumper and their vehicle. Be careful. Do not compromise your safety.
If you see illegally dumped trash after the fact…
For debris located on public property i.e.: street, sidewalk, alley, State CalTrans, GVRD or other City owned property: Call Public Works Maintenance at (707) 648-5207 or report via SeeClickFix.
For dumping on a vacant lot or private property: Contact Code Enforcement Division at (707) 648-4469 or Code.Enforcement@cityofvallejo.net.
Helpful information…
It is possible to obtain a Free Neighborhood Dumpster from the Code Enforcement Division. Please click this link to find out more about the Free Neighborhood Dumpster Program.
The City of Vallejo also offers free dump days. Contact Derek Crutchfield to learn when the next free dump day will be scheduled.