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SeeClickFix (www.seeclickfix.com/vallejo) is the City of Vallejo’s online and mobile platform that allows community members to report non-emergency neighborhood issues directly to City departments. Examples include potholes, streetlight outages, graffiti, illegal dumping, abandoned vehicles, tree trimming, and other public service needs. This tool promotes transparency and accountability by making every request visible on the public map and by keeping residents informed throughout the process.
How it Works
Submit a Request – Residents use the website or mobile app to describe the issue, choose a category, and optionally add photos and a location.
Routing to Departments – Requests are automatically routed to the responsible City department (Public Works, Code Enforcement, Police, City Manager’s Office, etc.) based on the issue type.
Staff Action – Staff review, assign, and resolve the request according to internal workflows and resources.
Status Updates – Residents can track progress online. Status changes are shown on the map and may include staff notes.
Map Legend: Icon Colors and Meanings
Orange – Open Requests
Submitted but not yet reviewed by City staff.
Examples: pothole reported, graffiti noted, illegal dumping site flagged.
Blue – Acknowledged / In Progress
Reviewed by staff and either scheduled, assigned, or actively being worked on.
Examples: Public Works scheduled a pothole repair; Housing is reviewing a code enforcement complaint.
Green – Closed / Resolved
The issue has been completed, addressed, or otherwise closed with explanation.
Examples: graffiti removed, trash dumped, site cleaned, pothole repaired.
Additional Features
Mobile App: Free for iOS and Android.
Running Totals & Reports: Data can be tracked by issue type, Date, Time, and Department
Community Engagement: Residents can “watch” requests, add comments, or share updates.
Quarterly Council Reports: The City of Vallejo provides quarterly summaries of top request categories, number of issues opened/closed, and unresolved carry-over cases.
Quarterly Reporting
City of Vallejo staff will provide the City Council with quarterly updates on SeeClickFix reports submitted by the community. These reports describe:
The number of issues of each type (e.g., abandoned vehicles, unhoused, illegal dumping) that were opened during the quarter.
How many issues were closed (the Department will only mark the case “closed” if it has been acknowledged and repaired) during the quarter
The top 10 categories that received reports during the quarter
The total number of unresolved issues that existed in the previous quarter and remain open for the next quarter
The quarterly reports can be found in the "documents" section to the right
SeeClickFix (www.seeclickfix.com/vallejo) is the City of Vallejo’s online and mobile platform that allows community members to report non-emergency neighborhood issues directly to City departments. Examples include potholes, streetlight outages, graffiti, illegal dumping, abandoned vehicles, tree trimming, and other public service needs. This tool promotes transparency and accountability by making every request visible on the public map and by keeping residents informed throughout the process.
How it Works
Submit a Request – Residents use the website or mobile app to describe the issue, choose a category, and optionally add photos and a location.
Routing to Departments – Requests are automatically routed to the responsible City department (Public Works, Code Enforcement, Police, City Manager’s Office, etc.) based on the issue type.
Staff Action – Staff review, assign, and resolve the request according to internal workflows and resources.
Status Updates – Residents can track progress online. Status changes are shown on the map and may include staff notes.
Map Legend: Icon Colors and Meanings
Orange – Open Requests
Submitted but not yet reviewed by City staff.
Examples: pothole reported, graffiti noted, illegal dumping site flagged.
Blue – Acknowledged / In Progress
Reviewed by staff and either scheduled, assigned, or actively being worked on.
Examples: Public Works scheduled a pothole repair; Housing is reviewing a code enforcement complaint.
Green – Closed / Resolved
The issue has been completed, addressed, or otherwise closed with explanation.
Examples: graffiti removed, trash dumped, site cleaned, pothole repaired.
Additional Features
Mobile App: Free for iOS and Android.
Running Totals & Reports: Data can be tracked by issue type, Date, Time, and Department
Community Engagement: Residents can “watch” requests, add comments, or share updates.
Quarterly Council Reports: The City of Vallejo provides quarterly summaries of top request categories, number of issues opened/closed, and unresolved carry-over cases.
Quarterly Reporting
City of Vallejo staff will provide the City Council with quarterly updates on SeeClickFix reports submitted by the community. These reports describe:
The number of issues of each type (e.g., abandoned vehicles, unhoused, illegal dumping) that were opened during the quarter.
How many issues were closed (the Department will only mark the case “closed” if it has been acknowledged and repaired) during the quarter
The top 10 categories that received reports during the quarter
The total number of unresolved issues that existed in the previous quarter and remain open for the next quarter
The quarterly reports can be found in the "documents" section to the right
